Cool piercing stuff! What is it made of?
All of our body jewellery is made of top quality materials - surgical steel, titanium, PTFE, high grade acrylic. All items comply with the EU Nickel Directive. The materials for each item of jewellery will usually be stated on the details for that item. If no material is stated then the piercing will be surgical steel, as that is the most common material for piercing jewellery. Dangly bits and attachments for belly bars and nipple jewellery are usually sterling silver or rhodium-plated.
But it's so cheap - what's the catch?
No catch! We have been in business for a long time and have developed relationships with several trusted manufacturers. We buy directly from the manufacturer, in large quantities, which enables us to pass the savings on to you! Our jewellery is of the same quality, often better quality, than the stuff you'd buy from a local piercing studio at three times the price. We know this as we directly supply many local piercing studios both their initial piercing jewellery and the jewellery they put out on display.
How much is postage and packaging?
For UK orders, standard postage and packaging is free on all orders if Second Class is selected - we can also send Royal Mail first class for £0.50 and recorded delivery for a £1.50 fee or Royal Mail Special Delivery for a £7 fee. For all international orders, the shipping charge is a bargain £2.50.
Brilliant! I've put stuff in the shopping cart. How can I pay?
Please see our 'Payment Methods' page for full details. We accept payment through credit or debit cards, UK cheque or postal order, bank transfer from a UK bank, and Paypal.
OK then. I've paid for my order. When will it get here?
Your order will be despatched usually the same or next day. We are unable to provide exact delivery timescales as obviously the delivery time is up to the postal service and out of our control. Most UK orders arrive within a few days of being posted, and most international orders arrive within 10 days of despatch. You will be notified of despatch by e-mail. Please make sure you add firstname.lastname@example.org to your list of safe senders, or keep checking your junk mail folder, as sometimes e-mails get caught in over-active junk filters.
My order hasn't arrived... :o(
Please see our 'Delivery Policy' for details on what to do in this case.
OK.. The postman brought my parcel this morning - but my item is broken! Help!
All of our items are inspected before despatch to make sure no broken ones make it out of our door, but sometimes the postal service are a bit rougher than we'd ideally like, and things get damaged in the system. If this happens, simply e-mail us on email@example.com stating your order number and we will arrange for you to return the item for inspection and replacement. Please inform us within 7 days of receipt of your item.
How long will it take to get an answer to my question by e-mail?
We aim to respond to all e-mails within 24 hours, but please bear with us as we receive hundreds of messages a day, so sometimes, especially during busy times such as Christmas, it may take a little longer to get a reply. Rest assured, we are not ignoring you. If you have not had a response within 72 hours, please re-send your message as e-mails sometimes go astray.
I'm unsure about ordering over the internet. Can I phone you instead?
Internet ordering is perfectly safe. Your details are not passed to anyone else and are not stored for longer than necessary to process the transaction. If you're still unsure, by all means ring us.
I've ordered a widget but I've changed my mind and need a different size. What should I do?
Please inform us as soon as possible if you need to modify your order. As long as your order has not yet been despatched, we can alter sizes or colours or even send a different item altogether. Please see our Returns Policy and Delivery Policy for full details.
I've scoured your website, but you don't have the widget/size/colour I'm looking for listed.
Please e-mail us and let us know what you're looking for. We stock thousands of items and not everything will be listed on the site at any one time. We are also usually able to order in special items even if we don't normally stock them. Just ask us and we'll help you find your perfect piercing item!